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Not Able to Download Purchased Extension Product (0 viewing) 
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TOPIC: Not Able to Download Purchased Extension Product
#13030
HDEAA (User)
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Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 0  
I'm not sure why but my last message did not show. I had uploaded a file to show you a screenshot of what we see when trying to download the purchased BookLibraryPRO.

We followed your instructions as outlined, in the previous message.

Please see the enclosed screenshot to see that there are no download links for the product we purchased.

Do we have to purchase the membership as well as the product in order to download the product?
 
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#13036
Taras (Admin)
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Re:Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 55  
Hello,

Following our documentation

ordasoft.com/News/Joomla-Tutorials/how-t...oomla-templates.html

Thanks,
OrdaSoft team
 
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#13056
HDEAA (User)
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Re:Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 0  
Hi Pro Library is not showing in the download area after I've followed your directions and I've sent a few emails to support without a response since July 23rd - that is when I purchased it. Pls help me get what I paid for. Thanks My login is HDEAA and email info@hdeaa.com
 
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#13064
Taras (Admin)
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Re:Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 55  
Hello,

We sent you a link to download on your mail.

Thanks,
OrdaSoft team.
 
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#13071
HDEAA (User)
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Re:Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 0  
I ever received the link in my email or junk mail. I would like to start using this system, it's been over a week since paid for this product. Thank you
 
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#13073
Taras (Admin)
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Re:Not Able to Download Purchased Extension Product 2 Years, 4 Months ago Karma: 55  
Hello,

We sent link to info@hdeaa.com. Write us your address and we'll send you a link.

Thanks,
OrdaSoft team.
 
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