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TOPIC: Ordered a template but can't download
#8742
desertdawg (User)
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Ordered a template but can't download 3 Years, 1 Month ago Karma: 0  
I ordered a real estate template and got charged 2 times for it and can't even download it. I would like to know 1) how can I download the template I paid for and 2) How can I get a credit for the 2nd charge for the same template?
 
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#8743
admin (Admin)
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Re:Ordered a template but can't download 3 Years, 1 Month ago Karma: 61  
Hello,

I see your orders, but both of they in pending status, when Payment gateway processed - you will take letter with download link.

How can I get a credit for the 2nd charge for the same template
Sorry, I not understand what you mean

Thanks,
OrdaSoft team
 
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#8745
desertdawg (User)
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Re:Ordered a template but can't download 3 Years, 1 Month ago Karma: 0  
I got charged 2 times for the same order.
 
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#8768
admin (Admin)
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Re:Ordered a template but can't download 3 Years, 1 Month ago Karma: 61  
Hello,

We did refund, money must return in 5-12 days

Thanks,
OrdaSoft team
 
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