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Update REM from basic to PRO failed (0 viewing) 
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TOPIC: Update REM from basic to PRO failed
#11494
pfratz (User)
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Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 0  
Hallo i just bought REP PRO and i followed all your instructions.

But the installation of Pro package FAILED!

When i try to install it it faιls with the following message:

"There was an error uploading this file to the server."

Why?
 
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#11495
algueza (User)
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Re:Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 0  
I have the same problem and support doesn't answer yet.
Below appear another message: "Can not find installation package" or something that. I test several times and the same. I purchased the Extension yesterday and I am worried now!!!!!

Regards

Alberto Guerrero
 
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#11497
pfratz (User)
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Re:Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 0  
Yes. I tried other extensions and all installed fine.

But REM PRO failed what ever i tried. Both "UPLOAD packag file" and "INSTALL FROM DIRECTORY" failed.

With "UPLOAD packag file" i had this error: "here was an error uploading this file to the server."

and with "INSTALL FROM DIRECTORY" these two: Warning:"JInstaller: :Install: Cannot find XML setup file" and ERROR: Path does not have a valid package.

I noticed that REM PRO was updated at 3/3/2014. Maybe the forgot to insert an XML file.

Please we are looking forward for admins answer. Please we are very worried so we would appreciate if admin could answer faster!
 
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#11501
algueza (User)
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Re:Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 0  
Hello pfratz, I don't have neither responding here nor in team support. I sent three emails with attachment about the problem and screenshots and nothing!. Did you have some Idea or that's it.
Regards.
 
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#11503
pfratz (User)
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Re:Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 0  
I don't know what's the problem.

I hope they are searching for the problem and contuct us very soon.
 
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#11505
admin (Admin)
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Re:Update REM from basic to PRO failed 2 Years, 9 Months ago Karma: 61  
hello,

Ordinary problem with size. Our pro version have more size compare with free,

You need high the value of upload_max_filesize and post_max_size in your php.ini
and after that restart httpd server

Or you may install with help option "from folder"

Thanks,
OrdaSoft team
 
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