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TOPIC: 403 forbidden
#14012
djocreco (User)
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403 forbidden 1 Year, 10 Months ago Karma: 0  
i try to install car catolog via quickstart and i have this message: You don't have permission to access /installation/index.php on this server.
Server unable to read htaccess file, denying access to be safe

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

i ask the hosting support, they told me that everything is ok in theire side.
can someone please help me!!!
 
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#14022
admin (Admin)
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Re:403 forbidden 1 Year, 10 Months ago Karma: 61  
Hello,

You need check exist .htaccess files, and if exist remove.

Next please check file rights on file /installation/index.php
for most servers it must be 644 (for all php files) and 755 to all folder

Real error you may see at your site error log (your hoster must check that first)

If that not help.
Please send to us ftp and Database access and we will check where error, and will install that for you.

Your account details you may send with help OrdaSoft contact form

Thanks,
OrdaSoft team
 
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#14027
djocreco (User)
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Re:403 forbidden 1 Year, 10 Months ago Karma: 0  
i try but i have the same answer. it is possible the a file missing? i sent to you a ftp infos
 
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#14036
Taras (Admin)
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Re:403 forbidden 1 Year, 10 Months ago Karma: 53  
Hello,

Thank you, but FTP is nor correct. Give us please, correct FTP and admin access and we will fix problem. FTP and admin access You can send to our contact form.
ordasoft.com/About-us/OrdaSoft.html
Joomla Admin

username
password


FTP

FTP host

FTP username

FTP password
If you have other questions, please ask.

Thanks,
Taras
OrdaSoft team.
 
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Last Edit: 2014/11/07 12:43 By Taras.
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#14038
djocreco (User)
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Re:403 forbidden 1 Year, 10 Months ago Karma: 0  
I SENT EVERYTHING NOW, SORRY
 
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#14043
Taras (Admin)
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Re:403 forbidden 1 Year, 10 Months ago Karma: 53  
Hello,

Now all ok with Car Catalog - automotive website template?


Thanks,
Taras
OrdaSoft team.
 
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Last Edit: 2014/11/10 14:01 By Taras.
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