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TOPIC: Cannot upload photos
#15589
gordonblack (User)
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Cannot upload photos 1 Year, 5 Months ago Karma: 0  
Installed PRO package with Classic template using Quickstart. Current version of Joomla. Problems :
1. Quickstart did not install any demo photos.
2. Cannot upload any photos.

Get message File ext Not allowed. In media management section of component it is set to allow jpg, jpeg, JPG, JPEG

In Joomla config these file types are also set as allowed.
site is hosted on iPage with PHP 5.3.
 
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#15590
AnnaZh (Admin)
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Gender: Female Location: Kharkov, Ukraine
Re:Cannot upload photos 1 Year, 5 Months ago Karma: 7  
Hi Gordon,

Thank you for using our template Classic ordasoft.com/classic-real-estate-joomla-template.html

1. All photos on demo are only for demonstration purposes and aren't included in version for sale.
2. To allow type of extension for uploaded images, go to
Components-> Real Estate Manager -> Settings -> Administrator Settings -> Extension Options -> Images
and write down here needed formats, e.g. jpeg,jpg,png,gif
Please make sure that there are no gaps.

Have a nice day!

Best Regards,
Anna
ordasoft.com
 
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#15596
gordonblack (User)
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Re:Cannot upload photos 1 Year, 5 Months ago Karma: 0  
First, thank you for your prompt reply.
But the suggestion in your response did not correct the problem. I had already done that.
Attached is a screenshot showing the image types to be allowed. But when I try to upload image2.JPG I still get the message file ext not allowed.

There is no problem in uploading this or any other image within Joomla e.g. I uploaded my profile image in Joomla.
 
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#15609
AnnaZh (Admin)
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Re:Cannot upload photos 1 Year, 5 Months ago Karma: 7  
Dear Gordon,

Could you send us Admin and FTP access using our Contact form ordasoft.com/About-us/OrdaSoft.html,
and we will check your problem on your website.

Admin access:
username
password

FTP access:
FTP host
FTP username
FTP password

Thanks,
Anna
ordasoft.com
 
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#15662
gordonblack (User)
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Re:Cannot upload photos 1 Year, 5 Months ago Karma: 0  
Thank you again for your quick response to my problem.

But I have a suggestion - please make the change in the application so that .JPG photos can be uploaded. This seems to be the default format for iPhones and having to change .JPG to .jpg for every photo is not reasonable.

Everything seems to be working and I think you have done a great job.
 
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#15673
AnnaZh (Admin)
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Gender: Female Location: Kharkov, Ukraine
Re:Cannot upload photos 1 Year, 5 Months ago Karma: 7  
Dear Gordon,

Thank you for your kind words and suggestion. We will consider adding this format to default in new version.

Have a great week!

Best Regards,
Anna
ordasoft.com
 
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