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OS Responsive Image Gallery module Support
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TOPIC: Gallery just disappeared
#41324
datalabsystems (User)
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Gallery just disappeared 6 Months, 2 Weeks ago Karma: 0  
Hi guys

i was running the free version of the gally for a while and now its just gone. everything looks ok at the backend but i cant get it to show up in the front end of joomla 3.9.6

any idea here?


Ps here is the link: www.209customs.com/gallery.html
 
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#41330
admin (Admin)
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Re:Gallery just disappeared 6 Months, 2 Weeks ago Karma: 78  
Hello

I not understand Do you installed New version of Joomla Image gallery ordasoft.com/os-image-gallery.html
Or you updated old ?

If you update: you need resave gallery, we added many new features, so if you update old - you need resave every gallery.

Regards
OrdaSoft team
 
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#41704
datalabsystems (User)
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Re:Gallery just disappeared 5 Months, 1 Week ago Karma: 0  
Hi,

i did do that. i open the OS Gallery from the components, then clicked on my gallery, the gallery opened at the back-end, and saved it. Nothing....its still missing from the front end.

i had to revert back to a backup cause its a live website.

do you have step by step instructions on how this is done? i think im missing something
 
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#41714
admin (Admin)
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Re:Gallery just disappeared 5 Months, 1 Week ago Karma: 78  
Hello

Nothing....its still missing from the front end.
First of all when you do component update - you need turn off Cache and code optimization plugins/

If Bad page safe to cache. The resave of gallery give nothing

Please recheck this on test site.
Please install old version and next at top install new

Regards
OrdaSoft team
 
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#42006
datalabsystems (User)
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Re:Gallery just disappeared 4 Months, 2 Weeks ago Karma: 0  
None of that worked

Now when i add a new category in the gallery it shows up at the backend but the tab in the front end is blank. Then when i try to delete it it just doesnt delete it. i have to go in the database table to delete it.

If we get this resolved im willing to go for the full version but if it has so many issues i will rethink it!
 
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#42015
admin (Admin)
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Re:Gallery just disappeared 4 Months, 2 Weeks ago Karma: 78  
Hello


Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link on website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password


Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month
 
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