Can you provide link on website, that we could say more about your issue.
Purchase and Download:
Once you complete a purchase, you will receive an order confirmation through email (it takes from 1 to 5 hours). C
Don't delete the email as it contains log in information for download your purchase, and also as proof of purchase
After your payment has been received and checked, you will receive an email that your order status has been changed to "Confirmed". That email will contain a download link for the purchased product.
Click on link (with a verification code which is associated with your purchase order) to download the product you purchased
Maximum number of downloads: 3 times
Validity duration: the download link will remain valid for 5 days
If for whatever reason your download link has expired before you got a chance to download or you have some other issues, please contact email@example.com
with the details of your purchase.
If you would like any further information, please do not hesitate to contact us too.