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TOPIC: problem with joomla upgrade
#37925
enana (User)
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problem with joomla upgrade 1 Year, 5 Months ago Karma: 0  
im using the library 3.6 free version in our website, when I upgrade the joomla to 3.8.7, the library page appear white in both admin and user pages, that's why we stuck to joomla 3.6.5 i want to upgrade the library to latest pro version my question dose it solve the upgrade problem.
please note that we are using the library with Arabic language and we had some difficulties with that, solved by using Persian language and your help by fixing some files on admin interface.
i tried to install the 4 free version and get white pages to
please advice
 
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#37941
admin (Admin)
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Re:problem with joomla upgrade 1 Year, 5 Months ago Karma: 76  
Hi

Please update to last BookLibrary Pro version(ordasoft.com/book-library-joomla-ebook-extension).
But update to free version also must resolve this error.

Before making any upgrades, make backup yours site( files and DataBase). With that you will not lost something important
Please do full XML export.
At first please check upgrade/update process at the test website!

If you have custom changes of component or site, you can lose your changes.

Please, in that case do not make update.

If you would like any further information, please do not hesitate to contact us too.


all below - please first do on test site:
1. do backup below folders from your site
{your site}/administrator/components/com_booklibrary
{your site}/components/com_booklibrary

Best if you have full backup(files and database) for site.

2. on your site - please do full XML export of the books
3. install to it new version bookLibrary

Check how all work


Best Wishes,
Andrew
OrdaSoft team
 
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#37950
enana (User)
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Re:problem with joomla upgrade 1 Year, 5 Months ago Karma: 0  
i did the upgrade to V4 free version on staging server
and get this error
Warning
Table 'iraqinhi_storycom_st1.#__rem_languages' doesn't exist SQL=SELECT lang_code FROM #__rem_languages WHERE title = 'Persian'
×
Error
Error installing component

and the library stopped working in both admin and front interface

we use Arabic version of the library and as you did not have Arabic translation at that time , we used the Persian version and translated to Arabic

please let me know how much it will cost if you do the upgrade to V4 pro.
i can give you access to staging server test site to check
 
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#37987
admin (Admin)
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Re:problem with joomla upgrade 1 Year, 5 Months ago Karma: 76  
Hello

I am sorry, I not understand how Persian language worked for you before.

New BookLibrary component install(without uninstall old) not remove old files and database. So we remove nothing.

Please check Book Library languages pack from below link:
ordasoft.com/how-to-add-a-new-language-t...book-library-manager

Regards
Andrew
Ordasoft team
 
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#38009
enana (User)
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Re:problem with joomla upgrade 1 Year, 5 Months ago Karma: 0  
we used the Persian language pack and translated to arabic and its working fine
my problem is when i upgrade to pro version the library dose not work
i want you to help me to install V4 pro in the site , and will pay the installation fees
 
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#38018
admin (Admin)
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Re:problem with joomla upgrade 1 Year, 5 Months ago Karma: 76  
Hello

Could you give to us
full FTP and admin access
You can send to our contact form.
ordasoft.com/contact-us-form

We need from you your order details.
I not see any recently orders from you.

Link on website. Path where to we may install it.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

If you have custom changes of component or site, you can lose your changes after update.

Please make backup yours site( files and DataBase). With that you will not lost something important

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password

Thanks,
Andrew
OrdaSoft team.
 
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