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All galleries disappeared

SISU2020 (User)
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Posts: 12
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All galleries disappeared 3 Years, 5 Months ago
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All the galleries disappeared on the site at the same time.
The red bell is there and wants me to update, but nothing happens when I do. (from 5.5.20 to 21 version). The license is active. Should I deactivate and reactivate? It looks like something is locked.
The last thing I did on the site was to add a watermark to a gallery. It did not work even though it worked on the previous ones a week ago.
It's embarrassing for me vis-à-vis the customer. Hope you have a quick fix
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admin (User)
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Re:All galleries disappeared 3 Years, 5 Months ago
Karma: 100  
Please again reupload OrdaSoft Joomla gallery

Please for Gallery - which show errors, Please resave this Joomla gallery
Please clean cache after.

If this not help
Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password

Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month
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SISU2020 (User)
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Re:All galleries disappeared 3 Years, 4 Months ago
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They reappeared, thank you very much.
It seems like it was just on my computer (administrator) that the pictures disappeared. Others had not noticed anything.
I do not understand what happened, nor do I need to, as long as it works.

I use the gallery to also trigger short filmcuts on vimeo, and it works great.
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admin (User)
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Re:All galleries disappeared 3 Years, 4 Months ago
Karma: 100  
You are welcome.

Thank you for use our products,
We will be happy if you can help us too and you put excellent review and 100 hits
on Joomla.org for our Responsive gallery
extensions.joomla.org/extension/os-responsive-image-gallery

If you would like any further information or need some customization service,
please do not hesitate to contact us too.


Best Regards,
OrdaSoft team
P.S. Please do site backup 2 times per month
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