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Joomla Gallery Support

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Can't edit image title or description

sctimm (User)
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Can't edit image title or description 2 Years, 3 Months ago
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I purchased the Pro version and uploaded my images (using Joomla 4.1). However, when I click on the gear for each image, I get a popup window, but no ability to edit the photo title or description. How do I do this...is it located somewhere else? Thank you!
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Last Edit: 2022/03/02 23:35 By sctimm. Reason: Misspelling
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admin (Admin)
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Re:Can't edit image title or description 2 Years, 3 Months ago
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Hello

Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password


Thanks,
OrdaSoft team.
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mrspofford (User)
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Re:Can't edit image title or description - AGAIN 1 Year, 2 Months ago
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I continue to have this problem with a truncated edit image window that makes it impossible to edit date for individual images.

Also, now I can't edit the various Gallery options, because the Gallery options window opens underneath the gallery images, and the tabs aren't visible to select. This behavior is occurring in both Safari and Chrome, so I'm wondering if Joomla Gallery isn't ready for Joomla 4.3.0 yet?

Is there anything you suggest? Thanks!
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Last Edit: 2023/04/21 21:20 By mrspofford.
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admin (Admin)
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Re:Can't edit image title or description - AGAIN 1 Year, 2 Months ago
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Please not rush update Joomla as only you see new version. And you will not see errors

Our Joomla Gallery support Joomla 4.3/ Please update to last Joomla gallery version

Regards
Ordasoft team
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admin (Admin)
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Re:Can't edit image title or description - AGAIN 1 Year, 2 Months ago
Karma: 101  
Also Please check your mail address and your mail server settings.
And add all our emails to white list
Look like your Mail Server not accept our emails

Regards
Ordasoft team
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