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After Latest Update all Thumbnails are gone (0 viewing) 

Joomla Gallery Support

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After Latest Update all Thumbnails are gone

dvdrmn (User)
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Posts: 8
graphgraph
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After Latest Update all Thumbnails are gone 8 Months, 3 Weeks ago
Karma: 0  
Hi, after the latest update all the thumbnails of the galleries I created are gone, I can only see a white frame like the attached image, if I click on it the fancybox appears correctly and I can see the image.

If I browse with my mobile instead of the white frame I see the link to the Jpg/png.

Can you please help me understand how to make it work again?

I'm running joomla 3.10.

Thanks
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Last Edit: 2023/09/25 18:33 By dvdrmn.
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admin (Admin)
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Posts: 8272
graph
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Re:After Latest Update all Thumbnails are gone 8 Months, 3 Weeks ago
Karma: 101  
Hello

Please clean your site cache and turn off any website optimizations plugins and scripts.

If this not help:
Could you give to us
full FTP and supper admin access

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password


Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month, it will save you a lot of problems in the future.
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