Hello,
1. Please, try update component to last version. We have sent it on your emails with all details.
2. If you use Quickstart and OS Simple Membership -
Joomla Membership Extension, please Synchronize Joomla Users with Simple Membership.
ordasoft.com/News/Other-Joomla-Extension...mple-membership.html
If that doesn't help give us
full FTP and admin access
and our team will try to find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form
Link on website
Joomla Admin
username
password
FTP
FTP host
FTP username
FTP password
Thanks,
Taras
OrdaSoft team.
Best Wishes,
Taras
OrdaSoft team