Hello,
Yes, we understand.
To help you we need 2 things:
1) You must disable protection on your website. What I mean: we can not inspect any elements on your website.
2) We need access.
FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form
Link on website
Joomla Admin
username
password
FTP
FTP host
FTP username
FTP password
Thanks,
Taras
OrdaSoft team.