Sorry, I not understand where exactly error
Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form
We need:
Link on website.
Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.
Site Super Admin:
username
password
FTP:
FTP host
FTP username
FTP password
Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month