Joomla Slider Support

Hi There

I have a website that has been using your touch slider for a while, now all of a sudden I am getting the bellow errors.

www.rsgglass.co.za I have deactivated the slider for now. Please can you let me know why I would get this error all of a sudden?


Warning: require(/home/rsgglassco/public_html/modules/mod_OS_TouchSlider/tmpl/default.php): failed to open stream: No such file or directory in /home/rsgglassco/public_html/modules/mod_OS_TouchSlider/mod_OS_TouchSlider.php on line 46

Warning: require(/home/rsgglassco/public_html/modules/mod_OS_TouchSlider/tmpl/default.php): failed to open stream: No such file or directory in /home/rsgglassco/public_html/modules/mod_OS_TouchSlider/mod_OS_TouchSlider.php on line 46

Fatal error: require(): Failed opening required '/home/rsgglassco/public_html/modules/mod_OS_TouchSlider/tmpl/default.php' (include_path='.:/opt/alt/php55/usr/share/pear:/opt/alt/php55/usr/share/php' in /home/rsgglassco/public_html/modules/mod_OS_TouchSlider/mod_OS_TouchSlider.php on line 46

Hello,

After what do you have next error?

Please, try reinstall module at first.

Thanks

Sorry I dont understand what you mean by, "After what do you have next error..."

The module came pre-installed with the module, do I have to purchase the module to re-install it again?

Any feedback for me?

Dear Scott,

We meant that such errors happened after making some changes in website. This may be update or changes in code. If you describe what you did before errors appeared, this will help us to fix that.

Also please provide us with Admin and FTP access and we'll fix the errors directly on your website.

Admin access:
link on the website
username
password

FTP access:
FTP host
FTP username
FTP password

Best Regards,
Anna
ordasoft.com

Hi Anna

If I respond here will the details be hidden to the public?