Joomla Translate component support

I both component 5 days before and can not get working component and module properly. I post 3 time to support, no answer. Please if you don't provide support with your application, give my money back. Thank you.

Hi Pava,

Thank you for write to forum, we found your email at spam folder.

Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password


Thanks,
Andrew
OrdaSoft team.
P.S. Please do site backup 2 times per month

Hello thank you for answer. I sent you in form access to my site and ftp. Please look around need to have working translate. Thank you.

We replied to you by email

Regards
OrdaSoft team