MediaLibary Component Support

Unfortunately, no one was interested in the problem, so I write here as well. I have written about the support several times, but unfortunately they do not respond. I managed to upload 3 pictures to the gallery. Then I continued to upload the images. Frontend error message: "The requested content cannot be loaded. Please try again later."
I waited a long time but the problems were not solved.
Please help, someone has already encountered this problem!

Hello

Sorry for the delay in replying.

We try reply to everybody in 4-24 hours(except holiday)

This error which you show, appear when some image not exist.
On your site you have enabled cache . So when you update gallery - site use cache and not real data.
Please turn off cache when add images or edit gallery.
Or please after add/edit gallery, do cache clear. So cache will created with valid data

If you would like any further information or need some customization service, please do not hesitate to contact us.

Sincerely Yours
OrdaSoft team
P.S. Please do site backup 2 times per month

Thanks for the reply. There was a problem with the gallery settings. I solved it alone.

Do you have some questions ?

Regards
OrdaSoft team