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OS Touch Slider module Support
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TOPIC: Can't activate module
#44655
radeks00 (User)
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Can't activate module 3 Days, 22 Hours ago Karma: 0  
HI,
when I'm trying to activate module, the activation window pop-up under some strange shadow and its impossible to click anythin.
Is tehre any way to activate it withoud cligning in the front?
kinastowska.pl/#
 
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#44657
admin (Admin)
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Re:Can't activate module 3 Days, 19 Hours ago Karma: 84  
Hi,

withoud cligning in the front
I am sorry, I not understand what you mean. Please give more details.
Our Joomla Slider is frontend slider so all operation you do from frontend.

Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password

Access to OrdaSoft.com
username
password
Need for activation

Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month
 
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#44661
radeks00 (User)
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Re:Can't activate module 2 Days, 18 Hours ago Karma: 0  
It is not possible to activate in in the frontend - the message window does not work, so it's not possible to click activate - tried different browsers, etc.

I've just used other module and requested cashback - because I will not use this module, as I've spend already 4 hours to use it, and decide to resign.
 
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#44666
admin (Admin)
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Re:Can't activate module 2 Days, 1 Hour ago Karma: 84  
Hello

Please check: all work with slider you do from frontend. With that you may see slider( at time edit) - exactly as your users will see it.
So activation we also do from frontend.

For check why and what not work - we need access to your site.

If you need refund - please write to our contact form ordasoft.com/contact-us-form
and send your order details

Regards
OrdaSoft team
 
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