OrdaSoft template Support

I've changed the favicon in the template settings and it won't change on the site. I've cleared cookies and used other browsers but still the same result. Advice?

Thanks in advance,

Chris

Hello

Could you give to us
full FTP and admin access
and our team will try to find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link on website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password

Thanks,
Andrew
OrdaSoft team.
P.S. Please do site backup 2 times per month