OrdaSoft template Support

hello

my site suddenly gone blank two days after uploading. kindly assist. see site at proptylist.hatechsolutions.com/ . i have use the free template dream house

Hello

For your site I see:
This site can’t be reached
proptylist.hatechsolutions.com took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Please turn off firewall or please add our IP to white list 178.165.125.199

what you did last ?
Please return to your last backup copy.

Please try update to last version of our component and Joomla.

Could you give to us
full FTP and supper admin access
and our team will find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form

We need:

Link to website.

Detail description: How reproduce error. Step by step. Detail description: how we may reproduce this.

Site Super Admin:
username
password

FTP:
FTP host
FTP username
FTP password


Thanks,
OrdaSoft team.
P.S. Please do site backup 2 times per month