Hello,
First, VM doesn't connected with Simple Membership component. It can not influence for work of component.
We have sent you last version of Simple Membership on your email.
Please, reinstall your version and install our.
Before making any upgrades, make the backup of your website (files, folders and database).
At first please check upgrade/update process at the test website!
or give us
full FTP and admin access
and our team will try to find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form
Link on website
Joomla Admin
username
password
FTP
FTP host
FTP username
FTP password
Thanks,
Taras
OrdaSoft team.