Dear Carolina,
Thank You for choosing our product.
Maybe, our default API KEY is blocked in your region.
You need get your our API key and replace our in component.
Follow below links, they will help you.
How to get api key:
developers.google.com/maps/documentation/javascript/get-api-key
Try replace, if it doesn't help give us
full FTP and admin access
and our team will try to find solution special for You, FTP and admin access You can send to our contact form.
ordasoft.com/contact-us-form
Link on website
Joomla Admin
username
password
FTP
FTP host
FTP username
FTP password
Thanks,
Taras
OrdaSoft team