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HTTP ERROR 500

Jenniferh (Visitor)
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HTTP ERROR 500 5 Years, 1 Month ago
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I am getting a the following error when trying to access our book library which has worked for many years:

The page isn’t working is currently unable to handle this request.
HTTP ERROR 500

I also try to access the base from the back end and getting the same error can you point me in a direction to get this resolved?
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Last Edit: 2019/02/04 21:35 By .
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Ballack13 (Visitor)
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Re:HTTP ERROR 500 5 Years, 1 Month ago
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try changing or downgrading your PHP version on the host cPanel. Likely under CGI and Scripting language settings. Seems like the server isn't handling it properly.
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admin (Admin)
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Re:HTTP ERROR 500 5 Years, 1 Month ago
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Hello

Look like you updated Joomla.

Please, update component to last version.

Before making any upgrades, make backup yours site( files and DataBase). With that you will not lost something important
Please do full XML export.
At first please check upgrade/update process at the test website!
Please install new component and modules without remove old.

When component is updated, the update overwrites the Component configuration, please check component configuration.

If you have custom changes of component or site, you can lose your changes.

Please, in that case do not make update.

If you would like any further information, please do not hesitate to contact us too.

Best Wishes,
Andrew
OrdaSoft team
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Jenniferh (Visitor)
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Re:HTTP ERROR 500 5 Years, 1 Month ago
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I checked into this and it looks like your website is already on php version 5.6 which is already outdated (as of recently.) What version of php does the component require?

The lowest we can downgrade your php version to is 4.4, however, doing that would pose a significant security risk for your website and make it slower.
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admin (Admin)
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Re:HTTP ERROR 500 5 Years, 1 Month ago
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Hi

Low version of PHP which your site must have 5.0 or high

Regards
Andrew
OrdaSoft team
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Jenniferh (Visitor)
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Re:HTTP ERROR 500 5 Years, 1 Month ago
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Andrew~

Would you have time to jump on a call and assist me with the going to back to the last version?

Thanks
Jenny
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