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BookLibary Component Support
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TOPIC: Booklibrary its gone
#40112
admin (Admin)
Admin
Posts: 6525
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Re:Booklibrary its gone 9 Months, 1 Week ago Karma: 75  
Dear

Please, update to last version.
For every old clients we give 50% discount for every new version of the BookLibrary.

Before making any upgrades, make backup yours site( files and DataBase). With that you will not lost something important
Please do full XML export.
At first please check upgrade/update process at the test website!
Please install new component and modules without remove old.

If you have custom changes of component or site, you can lose your changes.

Please, in that case do not make update.

If you would like any further information, please do not hesitate to contact us too.
Best Wishes,
Andrew
OrdaSoft team
 
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#40247
Hugo67 (User)
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Posts: 17
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Re:Booklibrary its gone 8 Months, 2 Weeks ago Karma: 0  
Hello - We have the same problem running now on joomla 3.9.1. Can´t say it´s now after the last update of joomla or longer, but frontend and backend just a white page.
Should we install the newest version of BookLibrary ? Can´t say which version we have now...
 
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#40254
admin (Admin)
Admin
Posts: 6525
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User Offline Click here to see the profile of this user
Re:Booklibrary its gone 8 Months, 2 Weeks ago Karma: 75  
Hi

For every old clients we give 50% discount for every new version of the BookLibrary

Please, update to last version.

Before making any upgrades, make backup yours site( files and DataBase). With that you will not lost something important
Please do full XML export.
At first please check upgrade/update process at the test website!
Please install new component and modules without remove old.

If you have custom changes of component or site, you can lose your changes.

Please, in that case do not make update.

If you would like any further information, please do not hesitate to contact us too.

Best Wishes,
Andrew
OrdaSoft team
 
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#40305
Hugo67 (User)
Fresh Boarder
Posts: 17
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Re:Booklibrary its gone 8 Months ago Karma: 0  
Hi Andrew
I have send via contact form a apply for help.
Yes, we made some changes with the help of ordasoft in the last years.
We had made some backups in the last months, before every update of joomla.
We hope that we get - with your help - our book library to run again with the books we had before.
 
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#40309
admin (Admin)
Admin
Posts: 6525
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Re:Booklibrary its gone 8 Months ago Karma: 75  
Hello

I am sorry, last email from email connected to your account we see from "9 Mar 2017"
Please use 1 email for write to support and order create.

Regards
Andrew
OrdaSof tteam
 
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