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TOPIC: HELP- Pro version completely stopped working
#40728
davidwkerr (User)
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HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 0  
We have been using the Pro version for many years.

I have recently updated our Joomla to 3.9.3 (PHP 7.2)

None of our frontend booklibrary menus work any more- they just show a white page.

Similarly in the backend, all the component menu items are there but clicking anything (even About) produces a white page.

This is version 4.0.6 ShopPro version August 2017.

Please give me some idea of what can be done.

Regards,
David
 
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#40729
admin (Admin)
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Re:HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 76  
Hello

For every old clients, we give 50% discount for every new version of the BookLibrary
Please, write to OrdaSoft contact form (ordasoft.com/contact-us-form)

Before making any upgrades, make backup yours site( files and DataBase). With that you will not lost something important
Please do full XML export.
At first please check upgrade/update process at the test website!
Please install new component and modules without remove old.

When component is updated, the update overwrites the Component configuration, please check component configuration.

If you have custom changes of component or site, you can lose your changes.

Please, in that case do not make update.

If you would like any further information, please do not hesitate to contact us too.

Best Wishes,
Andrew
OrdaSoft team
 
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#40736
davidwkerr (User)
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Re:HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 0  
Hello, I have now sent you a message for the coupon code to upgrade.

How can I do an XML export when every page in the Component (backend) comes up blank?

I do have full access to the files and database. I also have an offsite backup so I can test the new version. Unfortunately, the offsite backup is also not working at the moment even going back one revision to 3.9.2.

Regards,
David
 
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Last Edit: 2019/03/13 00:11 By davidwkerr.
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#40740
admin (Admin)
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Re:HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 76  
Hello David

We sent to you coupon code for new version of BookLibrary (ordasoft.com/book-library-joomla-ebook-extension)

How can I do an XML export
Any way, Please do site backup (files and database)

Regards
Andrew
Ordasoft team
 
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#40741
davidwkerr (User)
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Re:HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 0  
Hello Andrew,
Thank you. I have placed the order and just now made the payment.
Best Regards,
David
 
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#40747
admin (Admin)
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Re:HELP- Pro version completely stopped working 8 Months, 1 Week ago Karma: 76  
Hello David

Thanks you for your payment.

We updated status of your order and you must received email with download links

If you would like any further information or you have some errors, please do not hesitate to contact us too.

Best Wishes,
Andrew
OrdaSoft team
P.S. Please do site backup 2 times per month
 
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