Simple membership Component-Modules Support

Recently I have downloaded and installed pkg_simplemembership_free_4_1_2017_09_24 from your website ordasoft.com/All-Download/Joomla-2.5-ext...p/View-category.html .

After testing the extension I decided to not use it and uninstalled the extension via the uninstall option in components.

Joomla reported a successful uninstall.

I still noticed that the layout of my user registration page was different from what it used to be, and I found the simpleMembership User plugin still in my plugins and I unpublished that plugin.
This restored the user registration page, but

now I get the notorious Joomla blank page when I login either at the administrator backend or at the frontend of my website.

After help from my hosting company I could finally retrieve the error messages that occurred, and they are as follows:

[31-Dec-2017 10:03:57 UTC] PHP Fatal error: require_once(): Failed opening required '/home/ngawh809/ngawhetu.nz/components/com_simplemembership/compat.joomla1.5.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php' in /home/ngawh809/ngawhetu.nz/plugins/authentication/plg_simplemembership_authentication/plg_simplemembership_authentication.php on line 17
[31-Dec-2017 10:04:41 UTC] PHP Warning: require_once(/home/ngawh809/ngawhetu.nz/components/com_simplemembership/compat.joomla1.5.php): failed to open stream: No such file or directory in /home/ngawh809/ngawhetu.nz/plugins/authentication/plg_simplemembership_authentication/plg_simplemembership_authentication.php on line 17
[31-Dec-2017 10:04:41 UTC] PHP Fatal error: require_once(): Failed opening required '/home/ngawh809/ngawhetu.nz/components/com_simplemembership/compat.joomla1.5.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php' in /home/ngawh809/ngawhetu.nz/plugins/authentication/plg_simplemembership_authentication/plg_simplemembership_authentication.php on line 17

It is obvious that the remnants of your SimpleMembership extension are at the root of this problem. It also appears that this happens because I unpublished the simpleMembership User plugin.
Logically speaking this plugin should not even exist because I uninstalled the extension. And why is the request to this plugin still made?

The website is now not available for my customers and I cannot do anything about it from the backend. Neither can I restore the site from a previous backup, while I don’t have access to the backend.

This is a very urgent problem and I ask your advice as to how to resolve these catastrophic php errors caused by an incomplete uninstall of your extension. I remind you that I only have access to my site via Cpanel.

Thanks in advance,

Erik Vermaat
Site ngawhetu.nz

P.S. I also sent this message via the Contact Us form.

Hello

Modules and plugins for Simple membership extension - depend from form simple membership component.
If you removed component, you also must remove extensions

Regards
Andrew
OrdaSoft team

Thanks.
I also received a different response via email which was not very helpful.

But yes, I should have uninstalled the extensions as well.
The problem was that while I still had the extensions there, the authentication plugin caused the problem with website access as it gave the php errors I reported.

I had to manually remove the "plg_simplemembership_authentication" folder via my Cpanel, before I regained access to my site.
I have now uninstalled the remaining extensions.

It seems that everything is OK now.

Thanks,
Erik